Data controller
Nexerve Ltd is responsible for your data. Contact us at privacy@gonexerve.com.
Company Number: 16379773 · VAT: 491467952
71-75 Shelton Street, Covent Garden, London WC2H 9JQ
What we collect
Name, email, phone, address, company
Card details (via Stripe), invoices, billing history
IP addresses, login times, browser, device
Conversations with our team, ticket history
Server resources, bandwidth, configuration
Legal basis
We need data to provide your services
Tax records, fraud prevention
Security, service improvement
Marketing (opt-in only)
How we use it
- Provide and manage your hosting
- Process payments and invoices
- Communicate about your account
- Provide technical support
- Detect and prevent fraud
- Comply with legal requirements
- Marketing (with permission)
Who we share with
Payment processing
ICANN requirements
When required by law
Where data is stored
Primarily in the UK and EU. If we transfer data elsewhere, we ensure proper safeguards are in place.
Retention
Your rights
Get a copy of your data
Fix inaccurate info
Request deletion
Limit processing
Export your data
Say no to certain uses
Contact privacy@gonexerve.com to exercise any right. We respond within one month.
Security
We use encryption, access controls, regular security assessments, and staff training to protect your data.
Cookies
We use essential cookies for functionality and analytics. Nothing invasive.
Complaints
Unhappy with how we handle your data? Contact the ICO at ico.org.uk. But we'd appreciate the chance to help first.
Contact
71-75 Shelton Street, Covent Garden, London WC2H 9JQ